Shipping policy

📦 Shipping Policy

Last updated: July 15, 2025

At Viol Shop, we are committed to delivering your order quickly and safely, so you can take care of your string instruments with confidence.


✈️ Shipping Locations

We currently ship to:

  • 🇪🇺 European Union countries

  • 🌍 Rest of the world

 

⏱ Processing Time

Orders are processed and shipped within 1 to 2 business days after payment confirmation.

 

🚚 Estimated Delivery Times

  • France, Andorre, Monaco: 2–4 business days

  • European Union: 3–8 business days

  • International: may vary by destination

 

📦 Shipping Carriers

  • France, Andorre, Monaco: Colissimo (La Poste)

  • European Union: La Poste or trusted courier partners

    A tracking number will be provided as soon as your order ships.

  • Worldwide: UPS, DHL, DPD, FedEx, GLS

 

💰 Shipping Fees

If no current Free Shipping offer, costs are fixed:

  • France: €3.90

  • Germany: €4.90

  • European Union: €9.90

  • International: €14.90

Free shipping from €45 in the EU / €90 outside the EU

 

❗ Delays or Issues

If your order is delayed, please check the tracking link provided in your confirmation email.

For any issues, reach out to us at viol-shop@paulusviolincare.com with your order number.

 

📦 Damaged or Lost Parcels

If your order arrives damaged or hasn’t been delivered within a reasonable time, please contact us so we can find a solution.